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Testimonials

“Not knowing much about handmade shoes, the enthusiasm and knowledge of Chris and his staff at The Brogue Trader has converted me into a full-on fan and I'm now a proud owner of a beautiful pair of Loake shoes with plenty more the come!”

Antony Weeks

“This is a shop for anyone interested in quality shoes. Concentrating on mens' brogues, the shop offers a wonderful range of excellent shoes. Alongside the shoes, The Brogue Trader offers a degree of service rarely found in other shops. Personal attention, the ability to listen to the customer and a considerable knowledge of the various products all lead to customer satisfaction. ”

Philip

“Many thanks to Chris and his team. Recently purchased a pair of archies and finally christened them over the weekend. I was amazed of how many people commented on these magnificent shoes. Looking forward to my next pair already. This shop is strongly recommended quality through and through. Well done and see you soon Billy ”

Billy Bryan

“Christian and his team deliver nothing short of exceptional service. Having stumbled across the store in the Morgan Arcade Cardiff, it quickly became one of the highlights of our weekend. His knowledge and consideration for his products and customers leaves little to be desired. I'd encourage anyone with a passion for fine shoes to call-in and say hello - if only all service reflected his attitude! Many thanks to The Brogue Trader, I look forward to my next pair... The Herring Fencote! ”

Phil King
http://www.mentoringprofessional.co.uk

“I'm in the process of buying a second pair of shoes from Brogue Trader - a pair of Loake Strands. As always, the service level is high at Brogue Trader and both father and son are extremely helpful and knowledgeable. I am a particular fan of Loake shoes - very well made, very stylish and very comfortable. It is good to have a store in Cardiff that can offer a wide range of these shoes, alongside other very good makes. Highly recommended.”

Philip Burnard

“At last Cardiff has a sanctuary for gentlemen of discerning taste to choose from quality footwear that sets them apart from the crowd. Chris and his staff provide the perfect balance of relaxed yet attentive service. If you're looking for something really special or just want the West End experience without paying the train fare, then The Brogue Trader is well worth a visit...or several! ”

John Williams
http://www.anova-power.com

“After trekking around Cardiff for a few hours looking for shoes I came across the Brogue Trader, Chris introduced himself to me and I knew the experience at his shop was going to be something special, after having my feet measured I was actually shocked that I've been wearing the wrong size shoes for a few years lol, I informed Chris about the type of shoe I want and told him I need a wide fitting shoe I was so impressed I ended up buying 2 pairs of shoes this is the ultimate gentlemens shoe shop the experience was second to none tea,coffee,Budweiser,and peronni was offered but overall the level service was second to none the 2 pairs of loakes shoes are like slippers will be paying you another visit soon got my eye on a few more pairs”

Warren jenkins

“After a personal recommendation from a friend, we paid a visit to The Brogue Trader. What a great experience. We were warmly welcomed by Chris and his son and immediately offered tea, coffee or ' a cheeky beer'. Passionate and extremely knowledgeable about his product, Chris set about measuring my feet and explaining the different styles of shoes. He recommended several pairs and I eventually chose a pair of Loake Chester Tan. From the moment I put them on they fitted perfectly - I wore them for the rest of the day! Truely 'old fashioned quality service' and I will definitely make a return visit. All the very best in your new enterprise Chris.”

Richard

“Purchased a pair of Loake Royals from Brogue Trader and what an absolute pleasure it was to be served by such a dedicated and knowledgable team. Great product (I love my Royals) and great old fashioned customer service, what more can I say other than I will be back soon for another pair (got my eye on the Burgundy's as recommended by Chris.”

Jon Osborne

“I was informed of this shop by my son and I finally got round to calling in, from the moment I walked into the shop I knew I was in for a treat, Kieran was excellent and the advice and service was something you don't normally get anywhere in Cardiff, there was no hard sell just good honest service, I wanted a special pair of shoes and that is what I obtained, a very nice pair of Loake Buckingham's. Returned one week later and two further pair of shoes secured, service and advice equally as good as my first visit, in life you get what you pay for and The Brogue Trader is no different, excellent quality of goods for a reasonable price and with the quality of service you rarely find these days, good luck for the future guys and see you very soon for the 4th,”

Steve Dymond

“Another visit to Brogue Trader and another pair of shoes, oxblood Loakes this time. Great service as always and a lesson to other retailers on how to treat customers. Only one more pair to go and I get my free pair, can't see that waiting till 2015 as already have my eye on the Chelsea boots. ”

Mike Macaulay

“Having been introduced to Chris and his staff by a collegue I was thoroughly impressed by the range of top quality footwear on offer in the Cardiff store. It is a pleasure to shop in a such a store with the expansive ranges of styles. Quality will always win through in terms of value for money and The Brogue Trader is up there with the best gentlemens shops in London. Peter Prince”

Peter Prince
http://www.anova-power.com

“What an absolute brilliant experience going into a proper shoe shop, great customer service. The staff take there time to explain the shoes and sizing. this is a proper footwear shop and guess what they sell ladies Brogues as well brilliant.”

Wendy Parry

“It was a pleasure to visit the shop and be given some excellent service. It is nice to experience attentive and helpful staff who make you feel like they have all the time in the world to talk and assist you. So many shops fail to do this Brogue Trader could teach a lot of shops about customer service. Lovely interior, nice coffee and staff who know their products and how to look after the customer. I can't recommend the shop enough. Will definitely return for more.”

Trevor Spencer

“We visited this very special shop during our last visit to Wales. I planed to buy one pair of brogues but at the end I left with four... These are without question the best shoes I have ever had. But the quality of the shoes were almost topped by the service you provided (cheers to Gery). We have been so lucky that you do not sell shoes for women, for that would have ruined us.... I am looking forward to next June when I will add to my collection. Greetings from Lucerne. All the best Andrea and George Lacusteanu”

George and Andrea Lacusteanu

“I bought shoes here for my wedding and it was the most pleasurable shopping experience I think I've ever had. Staff were knowledgeable and friendly, making sure I got what I wanted within my budget. The shoes I bought fit better than any I've had before and I can tell they are better quality. They cost more than I would normally pay but they will last longer and can be rebuilt - meaning savings in the long term. For these reasons this shop will be my first port of call when I next buy shoes.”

Thomas Hewitt

“My default experience of shopping for shoes has been the quicker I can get it over with the better. A wonderful change to visit the Brogue Trader, be looked after by Gerry, discover I have been wearing the wrong size shoes in my adult life and receive service that matches the quality of the shoes on sale. The proud owner of a lovely pair of Loake Chester brogues and I will return, actually looking forward to buying shoes now! ”

Andy

“This shop is a rare gem. With it's fantastic friendly staff and customer service it feels like something from a by gone age. A time when the customers satisfaction was paramount and the shopkeeper had a stake in serving his community well, rather than just making the quick sale. These guys are the real deal. Shoes are their business and they take it very seriously. I was helped by a man called Gerry who really took great pride in making sure I got the right pair of shoes. Passionate product knowledge. He took a lot of time with his fitting and talked me through the various styles and brands. How often can you say you enjoyed a shopping trip? As a man not very often. Well I enjoyed the chat and coffee and shoe fitting that Gerry provided. I left with a pair of Loakes which I expect with the after care to last me many years. And finally I wasn't aware Gerry had entered me into a competition for some all blacks tickets. I had no idea until I got a call from the shop owner Chris who thanked me for my service and told me I'd won two tickets. I took my fiance (in my new shoes) and we had a ball. Do yourself a favour. Pop by and visit Gerry and the crew. They truly are THE business. ”

Dan

“After a lifetime of finding it problematic to find shoes in my sixe (I'm a 13G apparently) and a source of great frustration, last week I discovered the Brogue Trader after Chris answered an email from me written in desperation. I visited the Cardiff branch this weekend and I have to say it was amazing from start to finish. Kieron and his brother looked after us impeccably, my feet were measured properly and the attention to detail, customer care and advice given were all wonderful. I left the shop the proud owner of a pair of Loake Ashby shoes and Loake Wharfedale boots. They are seriously the best fitting shoes I have bought in many many years. It's so lovely to have such a traditional style shoe retailer that values proper customer service and has amazing shoes within reach of me (Bristol) and I have told the guys that they are now my personal shoe shop! Thoroughly recommended.”

Kevin Stott

“Visited The Brogue Trader for the first time yesterday with the intention of buying one pair of shoes and came away with two! Excellent and friendly customer service where you are actually made to feel like the customer and not a chore! Gerry was first class in his knowledge and advice. Thank you. The whole experience was most pleasurable!”

Colin Jones

“Best shoe shop in Wales, made up with my new pair of Loake Woodstocks. Staff member Gerry was helpful and knew all the background about how my shoes were made and even made me a cup of coffee whilst I was trying on different pairs. Very rare to find such fantastic customer service these days, thanks Gerry and Brogue Trader”

Alex Mitchell

“A proper gentleman's shopping experience (handwritten receipts in envelopes a nice touch) and saved me the trip to London to Crockett & Jones. Any excuse I'll pop in because the customer service is exceptional, Keiron in particular my first visit and latterly Gerry for my most recent which was just for shoe cream but left the shop feeling well looked after. There's no shopping experience like it in Cardiff and you need to be spending a lot of money in London to get near it. Good luck.”

Dan Jones

“I discovered The Borogue Trader purely by chance on a visit to Cardiff - while I enjoyed looking in the window on that occassion I did not go in much to my later regret. I did, however, return to Cardiff on subsiquent occassions and have visited, and purchased, on each occassion! I am now the proud owner of 4 pairs of shoes. On my last visit I wanted to purchase the black version of my, very comfortable, Sahara boots. These were not in stock in Cardiff but Chris called the Bath shop who did have a pair in my size so he arranged for these to be delivered to me at home. They duly arrived within a few days and beautifully wraped. Demonstrating the level of service that is on offer from this establishment. Each visit is a pleasure and a genuinely unique experince. The quality of the shoes is seccond to none and is matched by the level of excellent service. I would highly recomend The Brouge Trader to any discerning customer.”

Adam Ball

“I'd like to say a huge thanks to Gerry for his help, they say people buy from people and this is so true. Gerry has been so helpful informing me of shoes coming in that he knows I will like and such a kind man to my disabled son. Gerry must be a good sales person as this weekend I purchased 4 pairs from him. A huge thank you to Brogue Trader and a personal thank you to Gerry one in a million. ”

Howard Williams
http://Www.frontdoorestates.co.uk

“I visited Chester after sometime away and was pleased to see a shop had opened selling Loakes.I called in and couldn't be more pleased with the service given by Gerry. He knew his stuff and offered sound advice on my choice of boots, made me feel welcome in the shop he even emailed me personally to tell me I had left a bag in the shop. I thought this kind of service was long gone but am pleased its alive and kicking in the form of Gerry! I will be back for more next time I visit Chester. Iain”

Iain

“We came across this classy, little shop in Cardiff and the whole experience, from walking in the door to peruse the merchandise to leaving with my purchase left me feeling of complete peace of mind. Gerry and the team put no pressure on for the sale, were informative, very accommodating and obviously enjoyed their work - it was a real pleasure to have bought a product which is second to none and to be assured of an excellent aftercare service. GREAT NEWS - Customer Focused Care is not dead in this little shop. The Brogues I bought are top class and, back in Australia, I have had great comments about the quality and style of the shoe. Many thanks and proud to know that British workmanship is still available. ”

Ian Bligh

“What can I say about the Chester branch! What a pleasure to discover these fantastic Loake shoes 6 months ago, and now the happy owner of a few pairs. Beautifully made and comfortable out of the box. And, most importantly, service that matches the quality of the product. Paul and Ben make visiting the Chester shop an absolute pleasure: helpful and courteous and never pushy - they welcome you like an old friend. They will offer you a complimentary drink and offer to shine your shoes in a lovely comfortable setting. The most enjoyable retail experience. Thank you Paul and Ben from a very satisfied customer!”

Mark Duff

“Picked up my first pair of shoes from The Brogue Trader this week. It's a must visit for anyone that's after a good quality shoe at a good price. The customer service at this store is excellent, the staff here definitely go the extra mile. I was served by Gerry, he was really informative, helpful and a lovely bloke. I'll definitely be returning to this store in the future!”

Nathan Hougham

“A big thank you to Gerry at the Cardiff store. An excellent service and a great shop for buying top quality hand made shoes with beautiful designs. I will be back. Für Alle, die es geschäftlich oder privat nach Cardiff verschlagen hat und die auf der Suche nach einem klassischen handgefertigten Schuh sind: hier werden Sie auf Ihre Kosten kommen. Alleine dieser sehr nette kleine Laden ist ein Abstecher nach Cardiff wert.”

Ralph Doering

“My daughter Verity and I had fantastic treatment from Jerry at Brogue Traders in Cardiff. We met Jerry in Bath during the summer and he promised that he would look after us if we visited him at his Cardiff store. Six months later we took him at his word and called into his Cardiff Branch. We were made to feel very welcome during our visit and Jerry took a lot of trouble talking to us about design construction and maintenance of boots. Jerry then went the extra mile finding Veritys boots in another branch and arranging for them to be posted to her. We will be back to say hello when we have saved for the Oxblood pair . ”

Catherine Green

“My first visit to this store was a fantastic experience of both wonderful service and fantastic quality footwear. I was given a real insight into the quality of the product provided and Gerry was patient and quiet frankly a joy to purchase from! A real quality shopping experience! Two pairs of shoes later and my loyalty card secured, I left with my eye on a third pair!. Thank You all. ”

Paul Rooney

“I've been visiting the Brogue Trader for sometime now and it's about time I sang their praises. A huge thank you to Chris' team at the Brogue Trader especially Gerry and Keiron. You'll always find Gerry with a big grin on his face and a story to tell when you enter the shop. They have a great selection of brogues to choose from and will help guide you to the right shoe and style that fits you. It's not just a shoe purchase when you visit the Brogue Trader but a totally unique experience in finding the right footwear to suit you. Gerry and Keiron are friendly, professional and very knowledgable and make sure that you are totally satisfied with your purchase. Gerry is always at hand to help and the after sales support is second to none. The coffee is damn good too! Keep up the great work. ”

Richard Jenkins
http://www.distinctiongardens.com

“Fantastic traditional values, in a modern world the customer expieriance is first rate as are the goods sold. Why go anywhere else for footwear Thanks”

Tony Bryant

“With selection, quality and service this good why would anyone purchase shoes from anywhere else”

david summers cllr

“Thought I would splash out on a decent pair of shoes for a change so nice to find a local family run business that is trying to offer a great service with old fashioned values. Happy smiling staff and a nice cup of coffee makes for a great buying experience so thanks to all at Brogue trader in Cardiff ;-)”

Steve Magill
http://www.carbumperrepairscardiff.co.uk/

“It was a pleasure to enjoy such honest advice from Chris and his team. A quality emporium amidst the bland retail experience offered by others! ”

Mark Elliman

“Fantastic store and great products. I have known Chris for 30 years and truly inspirational. Keep up the great work and fantastic to feel so welcome but not pressured. ”

Jeremy nicholas

“What can I say, a great family run business run by friendly and informative staff, will have to call back again soon, just what Cardiff was missing !”

Martin Chick

“I visited The Brogue Trader, Cardiff, for the first time today, and I must say the whole shopping experience was an absolute pleasure. I was warmly greeted by Gerry, who explained with a passion, everything I needed to know. The shop is well laid out, with a good selection of quality footwear on display. After trying on several pairs of boots, and being expertly advised by Gerry, I became the proud owner of a fine pair of Cheaney boots. The Brouge Trader is a must visit for anyone looking to purchase fine footwear, I know I will be calling again, thanks Gerry.”

Dave Robson

“My thanks to Gerry for his excellent advice and understated yet quality service. Came from Birmingham on a day trip, left with a great pair of shoes and an enjoyable experience, if only all shops were like this! Regards Adrian ”

Adrian Holbeche
http://www.iecreativeltd.co.uk

“Amazing shop full of quality footware.A visit is essential to appreciate the quality on offer. Great service also,nothing is too much trouble. A very satisfied customer! ”

Anton Jones

“Hi Guys, thanks for getting the Cheaney Richmond R Derby Boots Mahogany Grain Leather especially in for me, I collected them today from your Chester store where Paul & Ben made me very welcome. Great service, knowledgeable,friendly & welcoming. As Arny would say "I'll be back"!!. Cheers, Carl Southall - Chester”

Carl Southall

“If you want to receive old fashioned customer service and a top class shoes then look no further. My children were charmed by the traditional style of the shop and by the attentive and friendly staff. I want to thank Jerry for the time he took to explain, make sure I got the perfect fit and that exactly the shoes (loake 1880s) I wanted. A couple of weeks in and they have (the shoes) have become like old friends. Tim”

Tim Gould

“Having chanced up the Brogue Trader on a visit to Cardiff for the rugby a couple of years ago, it has became my go to shop for my footwear needs, as well as providing a highlight for subsequent visits as part of my rugby pilgrimage. Christian and his team, both in Cardiff and Chester, (not visited the Bath store at the time of writing) are not only extremely knowledgeable but incredibly friendly and the customer service is second to none, making everyone who visits there establishment welcome. Whether on-line, on the phone and especially in person the standard of service provided is (I feel) a benchmark which I now measure other shops against. If you are looking for a shop from which to either start your footwear collection or continue to grow it, look no further! ”

Simon Morgan

“Visited your new shop in Leeds, looking for a pair of boat shoes, the staff were welcoming and friendly. Ian, who dealt with my enquiries, was most helpful. I came away with yet another pair of Loakes. I do like their shoes and have quite a few pairs. There is something really nice about wearing a good pair of shoes.”

P Barrett

“I was recommended The Leeds Loake shop by the manager of Churches in Leeds who were unable to provide me with brogues that would fit. I spoke to Gerry in Leeds and told him that I had several pairs of Trickers that no longer fitted (as my feet have spread with age and I have a bunion) and was looking for some brogues with a G fitting. Having tried several pairs of Loakes, that were all too small or large, Gerry told me that he would get me some Tricker Brogues from Brogue Traders. So I am now the proud owner of some very comfortable shoes. Gerry also took my three pairs of Trickers and has been working on them, stretching them in every direction to try and make them fit. He couldn't have been more helpful. I also mentioned to Gerry that I had always wanted a pair of green shoes. So within 2 days he had emailed me with several pairs of Loakes and Trickers. I fell in love with the Green Trickers so bought them. I can't thank Gerry enough for all his help. I have been back to Loakes in Leeds several times and find ALL the staff extremely helpful and very friendly. Cheers fellas. ”

John Connolly
https://http://johnconnolly.artweb.com/

“I bought my latest pair of Loake shoes in the new Leeds Loake Shop , they informed me of the repair service so i took in one pair of my daily shoes for repair. Loake took the shoes to the factory and unfortunately were unable to repair to 100pct standard but could not return as part repair already carried out. They telephoned me and offered a brand new pair in exchange. This was more than generous so i went to collect at the weekend and as usual had the great friendly , efficient service. My shoes were polished up and i left with a smile on my face with my new shoes and will be back soon when the new range is released in March , if not before. Thankyou everybody , i recommend Loake to all i know and wear my shoes with pride as i have done for many years. Quality shoe, service and staff.”

Nic Fearnley

“Loake customer service from Gerry in Leeds commensurate with the quality of workmanship in my shoes - excellent! ”

Paul Smith

“To the Team at Brogue Traders Leeds - thank you for the truly exceptional experience. It is rare these days to receive such a high standard of care, style and attention to detail. All delivered by a team who are clearly passionate about the product, value the customer and want to stand apart from the crowd. Please consider me a very loyal customer. Despite being a Leeds lad now living in Australia - I will be shopping with you again, again and again. ”

Dylan Porter

“ I was recommended The Leeds Loake shop by the manager of Churches in Leeds who were unable to provide me with brogues that would fit. I spoke to Gerry in Leeds and told him that I had several pairs of Trickers that no longer fitted (as my feet have spread with age and I have a bunion) and was looking for some brogues with a G fitting. Having tried several pairs of Loakes, that were all too small or large, Gerry told me that he would get me some Tricker Brogues from Brogue Traders. So I am now the proud owner of some very comfortable shoes. Gerry also took my three pairs of Trickers and has been working on them, stretching them in every direction to try and make them fit. He couldn't have been more helpful. I also mentioned to Gerry that I had always wanted a pair of green shoes. So within 2 days he had emailed me with several pairs of Loakes and Trickers. I fell in love with the Green Trickers so bought them. I can't thank Gerry enough for all his help. I have been back to Loakes in Leeds several times and find ALL the staff extremely helpful and very friendly. Cheers fellas. ”

John Connolly
https://www.connollyart.com

“Only used the Leeds store, however I have been really impressed with the level of service and professionalism offered by staff, especially from Gerry. I only got my first pair end of December but due to been so impressed with the quality and price of the shoe (as well as the very traditional shop and excellent service) I am now on my 4th pair. Keep up the good work!!! ”

Adam Wood

“I spent a fascinating and informative hour talking shoes with Ben Evans at your Chester shop. We covered various topics relating to the Loake range, including a description and demonstration of polish types and shoe care. Ben measured and fitted me for shoes - a size different to what I might have previously (and wrongly) assumed was correct. And his eye for what suited my foot shape was spot on. I would heartily commend him and the Chester store. ”

Peter

“This is a heads up for anyone wanting a delightful service to go alongside beautiful shoes. I am referring to the Loake Store in central Leeds which has been open less than a year. I wandered past the store initially unable to go in because on the run. I could feel the palpable warmth of the staff through the window as I passed and when I called to inquire about some Loake Paisley Monks, Iwas greeted with warmth, professionalism and precision. I went to meet Gerry McGonagle and his knowledgable, stylish team, tried on a similar shoe for size and within a few days, the shoes I wanted had arrived. They were a perfect fit and I am delighted. The difference that makes a difference here is you could hardly receive a better service and though I could have found the shoes cheaper on ebay, it was a no brainer - I wouldn't go anywhere else because people who retail this well deserve to be supported. Lovely shoes, great experience, warm thanks. James Taylor”

James Taylor
https://jamestaylorleeds.co.uk

“Having visited Gerry and his team on a number of occasions now at the Leeds store, the level of service received on each has been exceptional. Such service and knowledge is seemingly a rarity these days in retail, which makes it all the more appreciated. A recent query sorted quickly and remotely, has cemented this further. I recently moved to London and with an extensive range of quality makers and stockists now in close proximity, it is praise indeed to say I would sooner make the journey back to Leeds when in need of new or a repair, on merit of service alone.”

Toby Woodall

“One of the reasons people keep buying Apple products is because of the high quality customer service. I can honestly say that The Brogue Trader Leeds is the Apple of shoe stores. They sell you more than just shoes. They sell you a lifestyle and they teach you how to take excellent care of your shoes.”

Stefan

“Recently bought some fantastic Export grade shoes from Loake in Leeds, from first walking into the store through to after sales support, the customer service has been simply fantastic. Highly recommend the guys there, they really know their stuff! ”

Richard Peel

“I was supremely impressed by all of your team in Edinburgh. I have never seen such a cohesive, efficient team that are so clearly proud of the brand and the work that they do, an experience second to none!”

Ross Aynsley

“Fantastic level of service from Gerry and the staff at Loake Leeds. Great knowledge of the product and recommended the perfect shoe for me. Purchased my first pair of Loake's from the Leeds store and certainly won't be my last. Thank you. ”

Mr Dean Davenport

“Fantastic service from the new store in Leeds. Had a slight problem with a pair of shoes that were sorted in no time at all. Staff really friendly and went out of their way to make sure I was completely satisfied. Initial purchase was excellent too - I normally just go for a standard 9.5 but the team measured my feet and gave me some great advice around keeping my shoes tip top. Wouldn't hesitate to recommend this place. ”

Chris

“I recently bough some shoes from your store in Leeds and just wanted to say that the customer service that I have experienced there, both in ordering the shoes and in collecting them, has been absolutely first class. I have been wearing incorrectly sized shoes for my entire adult life until popping in to the shop and having my feet properly measured! Everything was great and I am now a very happy owner of some of your shoes which for the first time in 12 years feel like the actually fit! Best, Pat ”

Pat Doig

“Excellent service from Joseph at the Leeds shop today. Very knowledgeable about the shoes, fitting and how they are made. Also, some welcome advice on repairs and replacing soles and heels or existing shoes.”

Carl

“I visted the Leeds store yesterday and was greeted by Joseph. Having always bought my shoes locally in Sheffield i thought it would be the typical walk in choose your shoe and size and off you go. Little did i notice the lack of care and knowledge i was missing out on in a dedicated store such as this. Joseph sat me down talked me though several different options of designs comparing them to my current selection of loakes i already have. We discussed at length and even measured my feet which i haven't had done since being at school. The service was impeccable in every aspect, right down to the point of offering myself and my girlfriend a drink. I ended up purchasing a pair of beautiful shoes in a size i thought was years behind me, a set of loake shoe trees and polish. I will be visiting back again soon to have my others resoled and will from now on only come here for shoes. Harry”

harry ralston

“Already owning a number of pairs of 'premium brand' shoes, I visited the Loake shop in Leeds in search of a new pair of black brogues (I'd been looking for a while without success). I've got say, this was one of the best shopping experiences I've had for a long time. Whilst only a small shop, there's a good selection of quality shoes to choose from but most of all, it was the staff - and Joseph Farrer in particular - that made the difference. Having not had my feet measured for years, I normally default to my usual 9.5, however on measuring my feet, Joseph suggested a smaller size might be better; and how right he was. I ended up with a perfectly fitting 8.5 pair of Redgrave Brogues, along with plenty of advice about how best to look after them. Great staff make a great shopping experience and when you're spending a reasonable chunk of money, it does make you feel good about your purchase. Thanks guys.”

Ian Jackson

“I bought a pair of brogues from your store in Leeds and I was so impressed with the level of service and product knowledge from Joe that I went back the same day and bought another pair. The second pair wasn't available in my size but I went ahead with the purchase and was delighted when they arrived by post 3 days later. If only all shopping experiences were so pleasurable. ”

Martin
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