1. Information about us

www.thebroguetrader.com is operated by the Brogue Trader Limited. We are a company registered in England and Wales under company number 08505324 and with our registered office at 1 Windsor House Castle Court, Westgate Street, Cardiff, South Glamorgan, Wales, CF10 1DG. Our UK VAT number is 440 5775 92. Our email address is enquiries@thebroguetrader.com.

2. General

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts, or all, of this Website.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay in 3.

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Purchases made through Klarna can only be returned online and cannot be returned / exchanging / refunded into any store of ours.

The Brogue Trader Ltd. is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, subject to status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA. Remember to always add an appropriate risk warning to accompany this disclosure.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

4. Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information. In order to contract with The Brogue Trader, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The Brogue Trader retains the right to refuse any request made by you. If your order is accepted, we will inform you by email. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been despatched to you. Only those goods listed in the confirmation e-mail sent at the time of despatch will be included in the contract formed.

b) Pricing and Availability

When you have ordered, we will inform you of this as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT within the EU. Prices of products shipped outside of the EU will have UK VAT removed. Orders over £100 will be delivered within the UK free of charge. International orders to outside of the UK will have shipping costs calculated at the checkout and these will be added to your total. This total does not include any local customs duties or taxes, you will be responsible for paying these charges.

c) Availability

In the event of low stock of to speed the delivery of orders we may use our main partner Loake Shoemakers, other suppliers or agencies to fulfil our orders.

d) Payment

Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

5. Privacy Policy & Cookies

Our Privacy Policy, which sets out how we will use your information, can be found under Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

6. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. The Brogue Trader will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

7. Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of The Brogue Trader or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by The Brogue Trader and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by The Brogue Trader. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar without the written permission of The Brogue Trader.

8. Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, The Brogue Trader hereby expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect The Brogue Trader’ liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

9. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. Disclaimer as to ownership of trademarks, images of personalities and third-party copyright Except where expressly stated to the contrary all persons (including their names and images), third-party trademarks and images of third-party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with The Brogue Trader and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to The Brogue Trader.

10. Indemnity

You agree to indemnify, defend and hold harmless The Brogue Trader, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

11. Variation

The Brogue Trader shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

12. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

13. Complaints

We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

14. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

15. Governing Law and Jurisdiction

The above Terms of Service are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

16. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and The Brogue Trader. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of The Brogue Trader.

17. Your Privacy

The Brogue Trader is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

18. Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third-party (excluding partners from whom you may have linked to our site) without your permission.

19. Communication & Marketing

If you have made a purchase from any of our retail premises or on-line shop, we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone.

20. Cookie Policy

A cookie is a small information file that is sent to your computer and stored on your hard drive. If you use our Website like many others, your computer will store cookies which will save you time each time you visit the site. It is used to remember your preferences such as size, colour, fit, preferred sole, country and if you have added any items to a basket. We display a warning message and if you continue to use the site, we assume you are happy to receive the cookie that enables this functionality to work. You can clear this message, which also stores a cookie, so we don’t have to keep asking you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Different browsers and computers vary how they handle this so please check help pages within the browser you use.

21. Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. The Brogue Trader uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

22. Transfers of Your Information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA, for example, be required in order to process your payment details. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

23. Disclosures of Your Information

We may disclose your personal information to third parties: in the event that The Brogue Trader sells or buys any business or assets; if The Brogue Trader or substantially all of its assets are acquired by a third-party, in which case personal data which we hold about our customers may be one of the transferred assets; or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of The Brogue Trader, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

24. Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

25. Vouchers and Credits

Gift vouchers and credits are non-refundable .

Online gift vouchers e-credits can be redeemed against all products at www.thebroguetrader.com.

In-store gift vouchers and credit notes can only be redeemed against products in one of our stores, find your nearest store here.

If you wish to convert an in-store voucher to an online voucher, please contact customer support here.

Gift vouchers and credits cannot be redeemed for cash, returned for a refund, they are not legal tender, account, credit, debit cards or securities.

If your purchase exceeds the value of the gift voucher or credit, balance must be paid by cash, debit or credit card.

If you return any products you have purchased using a gift voucher, the balance will be credited to you as an e-credit or credit note and is to be redeemed against subsequent purchases.

Gift vouchers cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately report this to The Brogue Trader providing all details including proof of purchase, gift voucher number and a photo ID for verification purposes.

The Brogue Trader reserves the right to cancel a gift voucher if we deem such action necessary. If so, we may either provide a replacement gift voucher of equivalent value unless we suspect fraud in relation to a gift voucher. The gift voucher remains our property.

26. Discount Codes

Discount codes cannot be used in conjunction with any other offer and shoes purchased using any discount code will not be eligible for our ‘loyalty scheme’. Crockett & Jones, Herring and Clearance items are excluded from the use of discount codes. We reserve the right to stop the use of discount codes at any moment and cancel any order that breaches any of these discount code terms.

27. Price Match

If you find a product on a competitors website we may price match.  Each case is taken on its individual merit and the following conditions will apply:

  1. Only applicable when compared to other UK websites.
  2. Only applies to products that are the same colour, style and size and MUST be in-stock on the competitors website.
  3. If the product is returned for an exchange the colour, style and size and MUST be in-stock on the competitors website.
  4. Only applies to the lower price including postage & packing.
  5. Not valid on auction websites (eBay etc.).
  6. Not valid against Amazon listings.
  7. Not valid against companies & brands currently in administration / liquidation etc.
  8. We will not match any retrospective prices or match Black Friday, Cyber Monday and Flash Deals.
  9. The purchase will not intitled to be issued with our Loyalty points as the item will be discounted.
  10. We reserve the right to reject any price match if it takes the profit margin too low.
  11. We reserve the right to decline matches against items which appear to be illegitimate or counterfeit stock.
  12. We reserve to right to change these terms at any time