How can I arrange a repair or refurbishment of my shoes?
Our Loake factory repair service can be accessed by posting your shoes direct to the factory at their Wood Street address. At a cost of £80.00 per pair including VAT, your Loake shoes will be inspected and placed on the original lasts. The skilled Loake factory staff rebuild the shoes using new long soles and heels, to the original factory specification. Your shoes uppers are then refinished as best as possible and new laces are included before being returned directly to you.
Repaired shoes are normally returned within 20 working days of receiving payment, exclusive of any factory holidays.
If you wish to take advantage of the direct service, please send your shoes directly to the factory using the Repairs Form, together with a cheque made payable to Loake Bros Ltd. Alternatively payment can now be made online or by contacting Loake on 01536 415411 with your Visa or Mastercard credit/debit card information.
Although there are normally no issues in repairing Loake shoes, we cannot tell for certain if a repair can be made until the shoes have been received and examined. By providing your contact information with your shoes, the factory can contact you directly should there be any concerns or issues.
Please note that we are currently not be able to repair footwear not originally produced by Loake; nor can we repair shoes that have previously been repaired by a third party. In addition, some types of shoes such as boat shoes cannot be repaired; if in doubt please contact Loake Shoemakers on 01536 415411 to confirm.
Loake Shoemakers Factory Address