Click & Collect T&Cs

How it works
Having selected the items you wish to purchase, continue to the checkout process. Select ‘Click & Collect’ as your desired ‘Delivery Method’ and choose the most convenient store to collect from, then proceed to make payment of your goods.
Following completion of your order, you will receive an ‘Order Confirmation’ email with full details of your purchase, including your chosen collection location.

 

When will my item be delivered?
Once you have placed your order, it can take between 2 – 5 working days for the items to be ready for collection (*subject to stock availability). We will send you an email or phone the moment your items are ready to be collected.
Please don’t arrive before you receive conformation that your order is ready as your order may not yet be in store.

 

Your Order is Ready for Collection
Once your order has arrived at your chosen location and is ready for collection, you will receive conformation that your order is ready & you will now be able to collect your order from your chosen location.
PLEASE REMEMBER to bring your;

We recommend that you arrange a convenient date & time for you to collect your order. Details of our store locations can be found on our website.

 

How long do I have to collect my order?
If you haven’t collected your order within 7 days of us confirming that your order is ready for collection, then we will attempt to get in touch with you to remind you of your purchase. If another 7 days pass and we cannot make contact with you, then we will have to return your goods to the website stock warehouse, whereby you will have to make contact with us regarding the future collection or delivery of your items. If you wish to extend the holding period of your purchases then please contact us and let us know.

 

Can someone else collect on my behalf?
Yes, someone else can collect on your behalf. You will need to state this in the ‘Notes’ section of the checkout or call us in advance to confirm. However, they will need to bring in the following:

What if I arrive to collect my order and I don’t want it anymore?
If you come to collect your order and for any reason you wish to return it, e.g. item doesn’t fit, product is damaged or it isn’t as expected, just let the store staff know and they can arrange for our Web Team to process a refund for you or an exchange if you prefer. Please leave the item/items in-store with the return slip completed and we will arrange collection from store. Once in receipt of your returned items, a refund will be processed to your original method of payment. If you have chosen to exchange your item/items, these will be delivered directly back to the store and you will be notified when the item/items are ready for collection.

Returns and Refunds

Under the Distance Selling regulations, you will have 14 days from the date of collecting your items to return them for a full refund and your statutory rights are not affected.

 

Please note that we are unable to refund any Click & Collect orders directly in store.

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